TCI Privacy Policy
Last Updated: January 31, 2025
TCI (PT. Teleradiologi Center Indonesia), Inc. and its subsidiaries and affiliated companies (collectively
“TCI,” “our,” or “we”) are committed to respecting your privacy. This Privacy Policy describes our policies
and practices on the collection, use, disclosure, and storage of Personal Information and the steps we take to
protect it from unauthorized use or disclosure.
To the extent permitted by applicable law, by providing us your Personal Information or otherwise interacting
with us, you are agreeing to this Privacy Policy.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the
date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a
statement to our website or sending you a notification). We encourage you to review this Privacy Policy
regularly to stay informed about our information practices and the choices available to you.
This Privacy Policy applies to all TCI websites, online or digital services activities, and mobile applications if applicable, including, but not limited to patient/healthcare provider portals and, where applicable.
This section describes Personal Information you may choose to provide to us, as well as our practices for the
automatic collection and use of certain information related to the use and navigation of our Sites. We define
Personal Information as information that can (directly or indirectly) identify, locate, or be used to contact
you or communicate with you.
Personal Information is given the same protection by us, whether we receive it through a Site or by other
means. The descriptions below apply to Personal Information collected or received by us, no matter how the
information was received.
We collect information you provide directly to us. For example, you share information directly with us when you interact with us, such as when registering on our Sites, using any interactive features or applications, when scheduling a service at one of our facilities, or when applying online for a job with TCI. Before providing Sensitive Personal Information to us, we urge you to carefully consider whether to disclose it. If you do provide Sensitive Personal Information to us, you are consenting to its use and disclosure for the purposes and in the manner described at the time of collection and as set forth in this Privacy Policy.
The company processes the following personal information items with the consent of the data subject in accordance with the 「Personal Information Protection Act」.
| Category | Purpose of Collection | Collected Items | Retention and Usage Period |
|---|---|---|---|
| TCI and Product Website Inquiries | To process and respond to online inquiries | Name, email, phone number, organization name, country | 3 years (in accordance with Article 6 of the 「Act on Consumer Protection in Electronic Commerce, Etc.」 regarding the preservation of transaction records) |
| Complaint Handling | To respond to product-related inquiries, verify the identity of the complainant, investigate complaints, contact and notify for fact-checking, and inform the results of the handling | ID (mobile phone number or email address), organization name | 3 years (in accordance with Article 6 of the 「Act on Consumer Protection in Electronic Commerce, Etc.」 regarding the preservation of transaction records) |
| Medical Institution Information Processing | Membership registration, providing member services, verification of personal and medical qualifications, prevention of service misuse, compliance with the Personal Information Protection Act | Name, email, phone number, organization name, country, address, business registration number, specialist number, medical license number | Until membership withdrawal |
| Radiologist Information Processing | Membership registration, providing member services, verification of personal and medical qualifications, prevention of service misuse, compliance with the Personal Information Protection Act | Name, email, phone number, organization name, country, address, specialist number, medical license number | Until membership withdrawal |
| Service Provision | To provide services for product inquiries, send contracts and invoices, process payments and settlements | ID (mobile phone number or email address), organization name, service usage records, access logs, cookies, access IP information, bank account number | 5 years (in accordance with Article 6 of the 「Act on Consumer Protection in Electronic Commerce, Etc.」 regarding the preservation of transaction records) |
The following are cases where personal information is retained without destruction under other laws:
When you access or use our Sites or otherwise engage with us, we automatically collect certain information,
including:
Device and Usage Information: We collect information about your activity with our
Sites, such as entrance or access dates and times, pages viewed, links clicked, and the page you visited
before navigating to our websites. We also collect information about how you access our Sites, including data
about the device and network you use, such as your hardware model, operating system version, mobile network,
IP address, unique device identifiers, browser type, app version, and system settings such as language your
system uses (collectively, “Usage Data”).
Usage Data also includes the IP Address of the device you use to connect to the Internet that is collected by
our Site server logs. In certain circumstances, where we link Usage Data and Personal Information, Usage Data
may be considered Personal Information. Usage Data may also allow us to identify the country, region, and time
zone in which your device is located so we may direct you automatically to the content that is appropriate for
your location.
Other Data Collection Technologies (e.g., Digital Advertising and Cookies): When you
use our Sites, we collect different types of Usage Data by automated means, using technologies such as APIs,
web services, scripts, cookies, pixels, tags, web beacons, browser analysis tools, and server logs. Using
these technologies, we may also collect data about the website you were visiting before you came to our Site,
and the website you visit after you leave our Site. We may also use vendors, such as Adobe and Google, to
place cookies and collect data to enable certain services we use, including advertising, visitor tracking,
personalization, site analytics and security services, and the data may be disclosed to our vendors for these
purposes.
Other data may be disclosed to vendors providing additional services integrated into our Sites, including
performance monitoring, user experience components such as user interface frameworks, images and web fonts,
maps, and ecommerce functionality. When we send email communications, we may place a web beacon or similar
tracking technology in the email to know whether your device can receive HTML emails, or to collect data on
whether the email or an attachment or link in the email has been opened or forwarded.
When you use our Sites, we may place cookies on your computer. Cookies are small text files that websites or
mobile apps send to your computer or other Internet-connected device to uniquely identify your browser or to
store data or settings in your browser. Cookies allow us to recognize you when you return. They also help us
provide a customized experience and enable us to detect certain kinds of fraud. Some of our Sites may use web
storage instead of cookies.
In many cases, the data we collect using cookies and other tools is only used in a non-identifiable way,
without any reference to Personal Information. However, under some privacy and data protection laws, this data
could be considered Personal Information. This Privacy Policy governs how we use this data when it is
considered to be Personal Information. For more information about cookies and how to disable them, please
review the Your Choices section below.
Location Information: In accordance with your device permissions, we may collect
information about the precise location of your device. You may stop the collection of precise location
information at any time (see the Your Choices section below for details).
We obtain information from third-party sources. For example, we may collect information about you from
healthcare providers or their practices, professional associations, advertising networks, and data analytics
providers.
We also collect information from our vendors, suppliers, consultants, professional advisors, and other third
parties for the purposes of managing and operating our business. For example, we collect business contact
information, financial information, and other information necessary to engage and evaluate suppliers, business
partners, and potential merger and/or acquisition targets.
We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your location based on your IP address.
TCI uses the information we collect to provide, maintain, and improve our services, products and Sites as well
as for our business, operational, and legal purposes, including to:
Provide, operate, and maintain the Sites;
Process transactions and send you related information, including confirmations,
receipts, invoices, and user experience surveys;
Personalize and improve your experience on our Sites;
Send you technical notices, security alerts, and support and administrative messages;
Respond to your requests, comments and questions and provide customer service;
Communicate with you about products, services, and events offered by TCI and others
and provide news and information that we think will interest you (see the Your Choices section below for
information about how to opt out of these communications at any time);
Monitor and analyze trends, usage, and activities in connection with our Sites;
Create anonymized or de-identified data so it is no longer Personal Information;
Carry out research and development activities to improve our products and services;
Assess financial, credit, or insurance risks arising from any relationship or
prospective relationship with a customer, supplier, distributor, or business partner;
Detect, investigate, and prevent security incidents and other malicious, deceptive,
fraudulent, or illegal activity and protect the rights and property of TCI and others;
Debug to identify and repair errors in our Sites;
Comply with our legal and financial obligations; and
Carry out any other purpose described to you at the time the information was
collected.
We will give you an opportunity to tell us whether we may use your Personal Information to send you other
information about TCI’s services, activities, or opportunities. In most circumstances, you will be able to
“unsubscribe” from these communications by following the instructions provided at the time you sign up for the
communications or that are included in such communications. Please see the Your Choices section below for
information about how to opt out of these communications at any time.
We may use the Usage Data we and our partners collect during your future visits. This information allows us to
direct you to relevant content on the Sites and to remember your computer/device the next time you visit. If
you visit multiple TCI Sites, we may aggregate the Usage Data from your visits to better understand usage of
our Sites.
We may share your Personal Information with companies, organizations, and individuals outside of TCI as
described below and throughout this Privacy Policy. For example, we share Personal Information:
With vendors, healthcare service providers, and consultants that need access to
Personal Information to perform services for us, such as companies that assist us with web hosting, payment
processing, fraud prevention, customer service, and marketing and advertising. These vendors, service
providers, and consultants are bound by law or contract to protect Personal Information and only use Personal
Information in accordance with our instructions or the agreements we have signed, which align with our
obligations under this Policy.
If we believe that disclosure is in accordance with, or required by, any applicable
law or legal process, including lawful requests by public authorities to meet national security or law
enforcement requirements.
If we believe: (i) your actions are inconsistent with our user agreements or
policies; (ii) it necessary to investigate, prevent, or take action regarding illegal activities including
fraud, or to protect the rights, property, and safety of TCI, our users, the public, or others; (iii) it
appropriate to support external, compliance, and corporate governance functions; and (iv) as otherwise
required by law.
With our lawyers, auditors, and other professional advisors where necessary to obtain
advice or otherwise protect and manage our business interests.
In connection with, or during negotiations concerning, any merger, sale of company
assets, financing, or acquisition of all or a portion of our business by another company. We try to assure
that no Personal Information that is transferred will be used or shared in a manner inconsistent with this
Privacy Policy without your consent. However, in the event of a sale or merger, your continued use of this
Site signifies your agreement to be bound by the Privacy Policy and other applicable terms of the subsequent
owner or operator.
Between and among TCI and our current and future parents, affiliates, and
subsidiaries and other companies under common control and ownership.
With your consent or at your direction.
We also share aggregated or de-identified information that cannot reasonably be used to identify you. For
example, we may publish reports that contain aggregate and statistical data about our customers.
Please note: We do not directly sell, rent, or loan your Personal Information.
You may update and correct certain account information at any time by logging into your account or, if you do not have an account, by emailing us at inquiry@tcihealth.org. If you wish to deactivate your account, please email us at inquiry@tcihealth.org, but note that we may retain certain information as required by law or for our legitimate business purposes.
If you initially consent to our collection of such location information, you may later stop the collection of this information at any time by changing the preferences on your browser and/or computer. You may also stop our collection of this location information by following the standard uninstall process to remove all or some of our mobile apps from your device. If you stop our collection of this location information, some features of our mobile applications may no longer function properly.
Most web browsers are set to accept cookies by default. If you prefer, you may usually adjust your personal
browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies may
affect the availability and functionality of our Sites.
To prevent your data from being used by Google Analytics, you can install Google’s opt-out browser add-on.
You may opt out of receiving promotional communications from TCI (e.g., email and texts) by submitting a request via email. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
TCI does not intend to collect Personal Information from children under age 13 without consent from the
child’s parent or legal guardian. We do not share Personal Information of anyone under 13 years of age with
anyone outside of TCI except where required by law and with vendors, service providers, and consultants bound
by law or contract to protect Personal Information and only use Personal Information in accordance with our
instructions or the agreements we have signed with them.
Children under 13 years of age should not submit any Personal Information to us without the express permission
of their parent or legal guardian. If you believe that your child has submitted Personal Information and you
would like for it to be removed from our systems, please submit a request via email. We will make reasonable
efforts to comply with your request.
If you have any questions about this Privacy Policy or about your Personal Information, you may contact us as
follows:
TCI Privacy Officer,
Name: Kim YW
Email: inquiry@tcihealth.co.id
